ITIL® V3: A Pocket Guide (ITSM Library) | Ruby & Rails Bookstore

ITIL® V3: A Pocket Guide (ITSM Library)
	by Van Haren Publishing List Price: ~~$18.00~~ Your Price: $18.00 Add To Cart Availability: Usually ships in 24 hours
Book Description Previously known as: IT Service Management based on ITIL V3 - A Pocket Guide. This really popular pocket guide is a quick, portable reference tool designed for managers, to give an overall picture of the ITIL V3 upgrade. Covering not only the ITIL V3 Service Lifecycle approach, to provide even greater value, this handy new guide also describes the ITIL V3 functions and processes in a separate section as well. Introduction to the Service Lifecycle Lifecycle Phase: Service Strategy Lifecycle Phase: Service Design Lifecycle Phase: Service Transition Lifecycle Phase: Service Operation Lifecycle Phase: Continual Service Improvement Designed for managers to give an overall picture of the ITIL V3 upgrade. Other languages available: Dutch,German,French,Italian,Japanese,Spanish
More Details Binding Type: Paperback Number of Pages: 150 Publisher: Van Haren Publishing Release Date: November 01, 2007 Keywords: ruby-on-rails
Similar Items If you're not sure this is the book for you, perhaps one of these others are: Foundations of IT Service Management: The ITIL Foundations Course in a Book Passing Your ITIL Foundation Exam - The ITIL Foundation Study Aid Book ITIL V3 Foundation Complete Certification Kit - Third Edition: Study Guide Book and Online Course ITIL V3 Exam Prep Questions, Answers, & Explanations: 800+ ITIL Foundation Questions with Detailed Solutions Measuring ITIL: Measuring, Reporting and Modeling - the IT Service Management Metrics That Matter Most to IT Senior Executives
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